Cancellations made at least 24 hours in advance of the scheduled booking time will be eligible for a full refund.
Cancellations made less than 24 hours in advance of the scheduled booking time will not be eligible for a refund.
In case of extenuating circumstances (such as a documented medical emergency), Helpee may grant a refund at its discretion. Please contact customer support with supporting documentation.
2. Service Provider Cancellations
If a service provider cancels a confirmed booking, they must make a reasonable effort to report and communicate with Helpee Partner Support to assist finding a suitable replacement service provider. If a replacement is found, no further action is required.
If a service provider cancels a confirmed booking and fails to report, the customer will receive a full refund.
Service providers who repeatedly cancel bookings may face penalties, including temporary or permanent suspension from the Helpee platform.
3. No-Shows
A customer is considered a “no-show” if they are not present at the agreed-upon location within 15 minutes of the scheduled booking time and have not communicated with the service provider.
A service provider is considered a “no-show” if they do not arrive at the agreed-upon location within 15 minutes of the scheduled booking time without prior notice to the customer.
Customers or service providers who have repeated no-shows may be subject to penalties, up to and including account suspension.
4. Communication
All cancellations must be made through the Helpee platform’s official Support channels. Cancellations made outside the platform may not be eligible for a refund.
