The Platform (“Helpee”) is committed to protecting the privacy of our users. This Privacy Policy explains the types of information we collect, how we use it, and the rights you have regarding your personal data. By using our website, apps, and services, you agree to be bound by the terms of this policy as updated from time to time.
2. Scope
This Privacy Policy applies to your use of our website, mobile applications, and all services offered by Helpee (collectively, our “Platform”). If you are located outside of the Philippines, please note that your information may be transferred to, stored, and processed in the Philippines or other locations where our servers are located.
3. Information We Collect
We may collect the following types of information from you:
Account Information: This includes your name, email address, phone number, physical address, profile picture, and any other information you choose to provide when creating an account on our Platform.
Booking Information: Details about the services you book or provide through our Platform, including dates, times, location, pricing, and communication with other users.
Payment Information: We partner with secure third-party payment processors to collect payment information. We do not store full credit card numbers or sensitive financial data directly.
Device Information: This may include your IP address, browser type, operating system, device ID, and information about your usage of our Platform.
Location Data If you enable location services, we may collect your geolocation data to facilitate certain service matches.
4. How We Use Information
We use the information we collect for the following purposes:
To Provide and Improve Our Services: We use your information to match service providers with customers, process bookings, facilitate communication, personalize your experience, and improve the overall functionality of our Platform.
Marketing and Communication: We may use your information to send you promotional offers, updates, or newsletters. You have the right to opt-out of these communications at any time.
Analytics and Research: We analyze collected data to better understand our users, and how they interact with our Platform. This helps us make data-driven improvements and optimizations.
Security and Fraud Prevention: We use your information to enforce our Platform’s Terms and Conditions, prevent fraudulent activity, and protect the security of our Platform.
5. User Rights
Depending on your location, you may have the following rights regarding the personal data we hold about you:
Right to Access: To request a copy of the personal data we hold about you.
Right to Correction: To update or correct any inaccurate personal data.
Right to Deletion: To request the deletion or anonymization of your personal data, subject to certain exceptions provided by law.
Right to Restrict Processing: To request restrictions on how we process your personal data.
Right to Opt-out of Marketing: To opt-out of receiving marketing communications from us.
To exercise any of these rights, please contact us at support@helpee.services. We will respond to your request in accordance with applicable law.
6. Data Security
We take the security of your data seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures may include encryption, firewalls, access controls, and regular security assessments.
Please note that no method of data transmission over the internet can be guaranteed 100% secure. While we do our utmost to protect your data, we cannot guarantee its absolute security.
7. Children’s Privacy
Our Platform is not intended for children under the age of eighteen (18). We do not knowingly collect personal information from children under this age limit. If you become aware that we have collected personal information from a child under this age, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you ofmaterial changes by posting a prominent notice on our Platform or by sending you an email. We encourage you to review this policy periodically to stay informed.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at: support@helpee.services
