Our Commitment
Helpee strives to ensure a positive experience for both service providers and customers. This Refund Policy outlines the circumstances under which you may be eligible for a refund.
Eligibility for Refunds
- Service Provider Cancellation: If a service provider cancels your confirmed booking and is unable to provide a suitable replacement, you are entitled to a full refund of the advance payment.
- Service Not as Described: If the service you received differs significantly from the agreed-upon description, you may be eligible for a full or partial refund. Please contact Helpee customer support with supporting documentation (photos, communication with the service provider, etc.)
- Cancellation Within Timeframe: At least 24 hours in advance of a booking may receive a full refund
Requesting a Refund
- Contact Helpee Support: Submit a refund request through Report an Issue under Helpee Support page within 3 days of the service issue.
- Provide Details: Include your booking ID, description of the issue, and any supporting documentation, pictures and screenshots.
Review and Decision
Helpee will review your request and make a decision within 3-5 business days. We may contact you for additional information.
Limitations
Helpee reserves the right to deny refund requests if:
- There’s insufficient proof of an issue with the provided service.
- The request falls outside the stated timeframes.
- The reason for the refund request falls outside the eligibility criteria outlined above.
Method of Refund
Approved refunds will generally be issued to the requester’s Helpee Wallet.
Updates
Helpee may update this Refund Policy from time to time. Changes will be posted here on our website.